Policies and procedures go hand-in-hand but are not interchangeable.

A policy is a set of general guidelines that outline the organization’s plan for tackling an issue. Policies communicate the connection between our vision and values and its day-to-day operations.

A procedure explains a specific action plan for carrying out a policy. Procedures tells employees how to deal with a situation and when.

Using policies and procedures together gives employees a well-rounded view of their workplace. They know the type of culture that the organization is striving for, what behavior is expected of them and how to achieve both of these.

Some of our main policy’s & procedures are highlighted below please click & the document will download.